Smokem Cigar Shop
Smoke’em Cigars is a new cigar shop in the community and is a “Distraction Free Environment”. Our company core motto will not only base its success on the determination of not just meeting but exceeding our customer’s expectations, but by creating a work environment which attracts and holds capable, conscientious, honest and dedicated associates, and maintaining a relationship with our suppliers where they can grow and participate in our success. We will create a “Distraction Free Environment” for our customers and associates.
Smoke’em will provide each customer with friendlier and more courteous service than is available elsewhere by creating a “Distraction Free Environment”. Furthermore, we will market higher quality products and services from our facilities second to none. We will be fairly and competitively priced on all products and services. We will treat our customers as we ourselves would like to be treated.
Our associates are the primary key to our success and in creating a “Distraction Free Environment”. To attract and hold quality people, we strive to pay competitive wages, offer attractive fringe benefits by industry standards and, most of all, provide a challenging, high integrity environment with unlimited growth opportunities where rewards are based on performance.
We require high standards for our associate performance. We believe in rewarding people according to their abilities and the time and effort put forth. We want to share the profits of our company with those who help produce the profits. Associates are judged on the actual performance in meeting company objectives. There is absolutely no place in our company for poor, substandard performance, which in the long run hurts all of our associates as well as our customers.
We expect complete honesty and loyalty to the company, and we expect all associates to live by the rules and regulations of the company. Associates should always be guided by a sense of personal honor. Personal integrity is one of the most valuable assets an associate can possess. If any associate has a question about a course of action, the answer should instinctively be: Do what is ethically right and morally proper. Dishonesty cannot and will not be tolerated at any level or in any relationship with customers, suppliers, other associates, or the company.
We want positive, active thinkers because we recognize we live in a time of constant change. Therefore, we will provide an atmosphere in our company where suggestions for improvement are freely exchanged, evaluated, and acted upon. We must seize and exploit every new opportunity to get the job done in a more effective and efficient way and most importantly create a “Distraction Free Environment”.
We shall maintain an “open door” policy always. If any associate thinks he or she has been treated unfairly, the associate can take his or her complaint to the next highest official…right up to the president of the company.
Collectively, we must have an intense desire to be number 1.
Our suppliers are key to our long-term success and in creating a “Distraction Free Environment”. We must be fair and honest with our suppliers. In order for that relationship to last and prosper, the relationship must fill a need for each person involved in the relationship. We expect top performance from our suppliers and commit ourselves to perform at the same level.
Our company must deserve and earn the respect of our customers, suppliers, competition and, most of all, our associates. Together we shall create and become one of the major success stories.